Day out Alexandria England

We booked for per week, regarding the 2nd time they called me personally and said I'd to look at as they had been shutting. Desired to go me to hotel 15 kilometers in incorrect course, From the one-night I did stay the my home was established by supervisor thinking using one was at space, thank heavens I'd the move latch on, it was almost 11:00PM. They performed refund my one nights price but I would personally never reserve againThe home is gorgeous, resort is breathtaking as well as the areas tend to be roomy and extremely great. We had some upkeep dilemmas; the A/C controller display was not working and hardly dangling on the wall, the toilet had clumps of tresses and debris inside sides, bathroom had feces remenants in it at arrival and also the curtain ended up being damaged on one side. We also could not get on the no-cost wifi, just wasn't showing up anyway and now we had an unfortunate run-in with sleep insects. Some additional interest would-have-been great whilst the area is indeed quite and the bathroom had a huge bathtub for 2 which was great! Housekeeping just needs to spend much more attention.We are going to never visit this resort once again. The employees had been nice, excellent, so it is unfortunate it ended the way in which it finished. They quoted me personally a price of $125 when it comes to night once I checked in. Another early morning, the price had gone to $150, because we needed a rollaway, and there is an extra cost for a rollaway...except, there is no posted price of the fee on work desk, there's nothing published on Hotels.com...it was just added to my costs the following morning. Unfortunately, I didn't catch it until we'd kept. We called. NO ONE is empowered to make any decision except the owner, therefore the owner evidently does not have a phone and it is in meetings day-after-day for 12 hours per day 7 days per week, he continues to haven't called myself right back. Possibly my telephone number is lost in another of the piles when you look at the proprietors company which is because of the front door so in retrospect he'sn't known as me right back (it really is obvious if you ask me from the 3 times I tried to call you your staff is afraid to share with you your working environment is crazy). Like I said, the staff ended up being good.The staff had been friendly and helpful, together with custom-made omelets for break fast were great. The room ended up being area clean, but needed a deep cleaning. Dirt was on to the floor into the restroom and there was clearly plenty of dust and lifeless bugs behind the bedrooms. Needs to be cleaner for me to keep again.